Privacy Notice
Last updated: November 7, 2026
Who this notice covers
ORENZAO at orenzao.com is operated by Sanya Zhongxing Youpin Trading Co., Ltd. (the "Company").
This notice describes how the Company handles personal information in connection with browsing the ORENZAO store, making a purchase, and contacting customer support. The Company is the responsible business for the processing described here, except where a provider acts independently under its own privacy notice.
Information involved in shopping with us
- Information you provide: contact details, billing and delivery details, order selections, account information if you create an account, and messages or attachments you send to support.
- Transaction records: order and payment status, purchased items, delivery records, and correspondence about returns, refunds, or cancellations. Payment services process payment information as described in their notices.
Why information is used
Order-related information is used to process purchases, arrange delivery, communicate about orders, and handle support requests. Information may also be needed to maintain the store, investigate security issues, keep business records, and meet legal obligations. Where a law requires a legal basis or consent for a particular use, the basis and any necessary consent mechanism must be established before that use takes place.
Shopify and other service providers
The online store is hosted by Shopify. Shopify processes information to operate its platform, and certain Shopify services may involve processing for Shopify's own purposes. Read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for information about those services.
Information may also be disclosed when required by law or when necessary to respond to a valid legal request.
Privacy requests
Depending on where you live and which laws apply, you may have rights to access, correct, delete, or obtain a copy of your information, object to or restrict certain processing, withdraw consent, or opt out of specified uses. Email service@orenzao.com with your request. A proportionate identity check may be needed to protect your information. Do not send passwords or full payment-card details.
We will handle applicable requests within the time required by law. Where available, you may appeal a decision or complain to the appropriate privacy regulator. Exercising an applicable privacy right does not remove your entitlement to lawful, non-discriminatory treatment.
Security
No online service can promise absolute security. Please contact us if you believe an account or order-related message has been misused.
Changes and contact
When this notice changes, the revised version and its update date will appear here. Any additional notice required by law will be provided.
Email: service@orenzao.com
Telephone: +86 898 8881 9060
Business address: Room 0028, Building L9-1, Initial Development Area, Longhai Fengqing Town, Haitang District, Sanya, Hainan, China