Terms of Purchase
Last updated: November 7, 2026
Your purchase from ORENZAO
ORENZAO at orenzao.com is operated by Sanya Zhongxing Youpin Trading Co., Ltd. (the "Company").
For orders placed through this website, the seller is Sanya Zhongxing Youpin Trading Co., Ltd. These terms describe the purchase process together with the product information presented before purchase, the Shipping Policy, and the Return Policy.
Before placing an order
Review the selected style, size, quantity, delivery address, and final total. Product photographs help show design and colour, but screen settings and lighting can affect appearance. This does not excuse a material difference from the product description. If a specification is important and not supplied, ask us before buying.
You must be legally able to enter the purchase in your jurisdiction, or act with the authorization required by applicable law. Provide accurate details so payment, delivery, and order communication can be completed.
Prices, payment, and charges
The currency and amount due must be shown before you submit payment. Use the payment methods offered at checkout. Standard shipping costs US$5.99 below an eligible order value of US$35, and is free at US$35 or more. Import duties are paid by the Company. Your payment provider may apply its own currency-conversion or account charges under your agreement with it.
A promotion applies only under the conditions stated with it. An obvious pricing error is handled in accordance with applicable law; it does not authorize an undisclosed additional charge.
Delivery and changes
Dispatch origin, preparation time, transit estimates, tracking, and delivery costs are set out in the Shipping Policy. Request an order or address change promptly by emailing service@orenzao.com. A requested change is not guaranteed until confirmed, subject to any rights provided by law.
Returns, refunds, and product problems
You may request an eligible free return within 180 calendar days after receiving the item. For a change-of-mind return, the item must be unused, unwashed, unaltered, and in its original condition, with reasonable indoor fitting on a clean surface allowed. We pay the return shipping cost for eligible change-of-mind and product-problem returns and charge no restocking or return-handling fee. Contact us for the return address and prepaid or merchant-paid return method before sending a parcel.
We assess a returned item and issue an approved refund to the original payment method within 5 business days after receiving it, including inspection. If a return is not required, this period starts when we confirm that decision. Your payment provider may need additional time to post the credit. Our Return Policy explains the conditions, return instructions, treatment of original delivery charges, refund timing, and business-day definition.
Report a damaged, defective, incorrect, or materially misdescribed item so it can be assessed under the relevant remedy rules. This commercial returns policy does not replace mandatory consumer guarantees or other rights that apply to your purchase, or reduce a more favorable promise made when you placed the order.
If a problem remains unresolved
Contact us with the order number, a concise description of the issue, and the outcome you seek. Retain your order confirmation and relevant correspondence. These terms do not require you to give up a remedy, complaint route, or legal protection that cannot lawfully be excluded.
Which version applies?
The terms shown when your order is placed govern that order, subject to applicable law and any change you expressly agree to. Later website updates do not by themselves rewrite an existing purchase.
Seller contact details
Email: service@orenzao.com
Telephone: +86 898 8881 9060
Business address: Room 0028, Building L9-1, Initial Development Area, Longhai Fengqing Town, Haitang District, Sanya, Hainan, China