Shipping Policy

Last updated: November 7, 2026

Where we deliver

We currently deliver to the United States. The checkout delivery options depend on the address entered. Do not place an order using an alternative address unless it is a valid address where you can receive the parcel.

Preparation before dispatch

Order processing takes 2–3 days.

Dispatch origin and estimated delivery

Orders ship from China. The registered business address does not by itself identify the dispatch warehouse.

Estimated delivery to the United States is approximately 7 days. Any estimated time is not a guaranteed arrival date unless a specific guarantee has been expressly offered.

Shipping charges and import costs

Standard shipping is US$5.99 on orders below US$35 and free on orders of US$35 or more. The applicable charge must be displayed before payment.

We cover import duties for orders shipped from China to the United States. Any charge the customer is expected to pay must be clearly disclosed before purchase.

Tracking and address changes

Check the delivery details before payment. If you notice an address mistake, email service@orenzao.com immediately with your order number and requested correction.

When a parcel is delayed or missing

Contact us if the expected delivery period has passed, tracking is not progressing, or a parcel is marked as delivered but cannot be found. Provide the order number, tracking number if available, and the issue you are seeing.

Any mandatory legal deadline or remedy takes priority. We do not treat the mere handover of a parcel to the carrier as removing obligations that remain ours under applicable law.

Questions about your shipment

Email: service@orenzao.com
Telephone: +86 898 8881 9060
Business address: Room 0028, Building L9-1, Initial Development Area, Longhai Fengqing Town, Haitang District, Sanya, Hainan, China